Director, Client Engagement

JOB LOCATION

Chicago

OVERVIEW

We’re looking for an ACE: an Ace Director, Client Engagement who’s ready to get familiar and friendly with VSA clients. You’ll serve as the primary lead and point of contact, and as such be the “owner” of various client engagements. Given your general relationship-ready demeanor, entrepreneurial spirit and tidy way of keeping our client’s best interests in mind, you’re likely the king/queen of this kind of thing. You’re the go-to for everything client engagement—and you’ve got a deck full of ways to maximize those relationships and create opportunities. Our ideal Director, Client Engagement has experience in spades—in branding, marketing and digital as well as in strategy, writing and relationship management. While your focus is primarily on clients and business growth, you’re also adept at managing internal organizational relationships in order to best serve the client. Kind of like a jack of all trades, except the trades are people and the jack works in CE.

 

About us:

VSA Partners is a group of dedicated, collaborative and kind people that value smarts over egos. We work very hard to create human-centered, insight-inspired work that moves people, changes behavior, and answers real strategic problems. We started as a design firm over 30 years ago and operate today with a “design thinking” approach to everything we do. Formally, we’re a branding and marketing company that approaches business challenges holistically and aims to break down silos between branding, digital, marketing and advertising. Informally, we’re a family that comes together at the table every day to make something great.

 

RESPONSIBILITIES

  • It goes without saying that you’ll maintain positive relationships with clients, managing the “health and wellness” of our engagements. 
  • You will also maintain active stewardship of a strong VSA reputation…REPRESENT.
  • You will strategically frame opportunities, develop approaches, and oversee executions, selling and managing across VSA’s capabilities/offerings.
  • You will guide clients towards a strategic relationship by delivering insights that resonate with their brand, their industry, their customers and their markets.
  • You’ll also help magnify the voice of the client, keeping their interests, business opportunities and strategic needs front and center throughout the entirety of a project.
  • You will identify ways to improve the work quality, team mix and client satisfaction, working closely with practice leads to strengthen all engagements.
  • You will lead the proposal effort, managing the SOW and MSA process from development to signature on their designated accounts, keeping track of all acronyms along the way.  
  • Details, details, details: In partnership with Project Management, Finance and Legal, you will accurately define scope, pricing, and timing.
  • THEN you will manage the execution, delivery and maintenance (AKA “cinching the deal”).
  • You will influence and steer the “product,” supporting a balance between the account team’s responsibilities and your own.
  • You will encourage collaboration within the team to promote comradery and a positive atmosphere. That means you should be a passionate supporter of work outcomes, with the foresight to raise risks when necessary.
  • You should also seek to deepen or expand SME each year, and when appropriate, promote this expertise externally.

QUALIFICATIONS

Ideally You Have…

  • A Bachelor’s degree in marketing, advertising, communications, business, or a related field (a Master’s degree is a big plus)
  • 7 or more years of work experience, with recent experience in an agency environment—digital experience is preferred
  • 3 years of client service experience with proven track record • Strong domain knowledge of the client and industry in which they operate: its company, culture, market and competitors
  • Strong presentation and communication skills, with the ability to develop powerful presentations and articulate confidently
  • The drive and the knowhow to go above and beyond to ensure client’s issues and requests are sufficiently resolved
  • The capability to identify opportunities within the client’s organization and define the business problem that VSA will help solve
  • A demonstrated ability to be forward-thinking and innovative while understanding client needs and the limitations of VSA’s business processes and technologies
  • Skills in problem solving, judgment, critical thinking and decision-making
  • Strong people and influence management skills
  • A knack for working with people and building relationships, and a desire to do this with some of the nicest people on the planet.