At the end of the 2024–25 season, the Professional Women’s Hockey League (PWHL) announced the addition of its Seattle franchise. While this expansion team is still unnamed, creative agency VSA Partners couldn’t wait to welcome the team to the league.
Meet the Seattle Mutiny—a potential new name and brand identity for the team, created by VSA Partners.
“This was a passion project for sure,” said Associate Creative Director of Design Heather Stickney, who brought the opportunity to her team at VSA Partners. “I’ve been a Seattle Kraken fan since I moved to the area a few years ago, and I was really excited to hear we were getting a professional women’s hockey team. It felt like a way I could give back to my community and further advance women’s sports.”
Heather was quickly joined by Janelle Blasdel, Creative Director of Writing, to tackle naming and branding the team, along with Cody Fenske, Associate Creative Director of Design, for design support. The team treated the project as if it came from a client brief, exploring a broad range of names and territories.
“We knew we needed a clever, eye-catching design system that nods to Seattle’s iconic culture,” said Cody.
They finally settled on the one that felt right: Seattle Mutiny.
“There were a few favorites for us: Fog, Seismic, Emeralds,” Janelle said. “But Mutiny was our favorite. It’s fierce, exciting and a great seaworthy complement to ‘Kraken.’ Plus, fans could then call themselves the Mutineers, which really sealed the deal for us.”
The new identity uses the team’s existing cream and emerald green colors but progresses the brand with a new logo centered on the Space Needle and a vibrant orange accent.
“It’s a big moment for Seattle and for women’s sports,” said Chief Creative Officer Curt Schreiber. “Whatever the team decides, I’m really proud we raised our hands and put something out there.”
This project is part of an ongoing program by VSA Partners calls “Design for Better”—an ambitious journey to redesign logos, websites, apps, packaging and more. Part creative sketchpad and part contribution to businesses, brands and society, these uncommissioned solutions are generated simply for the love of the game. You can see the collection to date at design4better.co.
We’re so excited to share that FactSet’s “Not Just the Facts” campaign has earned three major wins at the 2025 ANA B2 Awards, which celebrate the very best in business-to-business marketing.
Developed with our amazing client FactSet, the campaign challenged the conventions of boring B2B financial marketing by spotlighting a common frustration: financial professionals need data, but facts without context are useless. With a smart, tongue-in-cheek approach, “Not Just the Facts” positioned FactSet as the antidote—offering insights that are as meaningful as they are actionable.
These awards reflect the power of blending creative bravery with strategic clarity, and what’s possible when a brand is willing to break away from the usual B2B playbook. Congratulations to everyone involved in bringing this vision to life, and thank you to ANA and the jury for this honor.
Fintechs are sleek. Megabanks seem to be everywhere. And being "local" alone no longer closes a deal.
In a financial services world where geography is optional and digital expectations are sky-high, community banks and credit unions face an existential question: How can we matter more to the people we serve?
The answer is brand.
Not as a marketing afterthought, but as a strategic engine that defines relevance, builds trust and turns transactions into relationships.
In some ways, brand is the only asset most institutions fully own, and it’s also one that can’t be commoditized. It shapes how people feel about your institution before they ever walk through a door or download your app. It’s the reason someone chooses you over a fintech with a better interface or a megabank with deeper pockets and more locations. Brand determines how often you come up in conversations among community members.
In a crowded, digital-first financial ecosystem, brand isn’t the icing, it’s the infrastructure.
Brand is more than aesthetics and visuals. It’s about how people feel about your institution, and how those feelings turn into action. Done right, brand gives community financial institutions the ability to:
Here are five ways community banks and credit unions are using brand as a lever for growth, and winning.
Don’t just say "We’re local." Prove why it matters.
Today’s customers may live in your market, but they also live online. Instead of relying on geography, define your value through purpose, focus or community impact.
Case in point: Teachers Federal Credit Union
Originally centered around educators, TFCU has embraced a purpose-driven brand to expand its reach without losing its mission. By highlighting empowerment through education and designing specialized financial products, the organization has retained credibility while growing membership.
Trust, empathy, mission — these are emotional ideas. Treat them that way.
Instead of messaging that lists features or rates, lead with human benefit and purpose. Why do you exist? Who are you for? Why should someone care?
Case in point: Redwood Credit Union
When wildfires devastated communities in northern California, it became a symbol of recovery. Redwood CU’s campaigns told emotional, member-led stories and reinforced its longstanding role as a community pillar.
A visual refresh can signal relevance without abandoning heritage.
Many institutions haven’t touched their identity in years. But a dated look sends the wrong message, especially to digital natives. The key is evolution, not reinvention.
Case in point: First Horizon Bank
Following its merger with Iberiabank, First Horizon undertook a brand refresh to unify the two institutions. The new visual identity blended clean, modern design with regional warmth, preserving familiarity while signaling a future-ready mindset.
Surprise and delight aren’t just for big brands.
Map key interactions, online and off, and find places to infuse them with your brand values. From onboarding to app user experience to how your staff answers the phone, brand can show up in meaningful, unexpected ways.
Case in point: Vibrant Credit Union
Vibrant redesigned branches and customer onboarding with hospitality in mind — drawing inspiration from Apple Stores and boutique hotels. Even its ATM screens feature playful, brand-consistent messages that stand out in an otherwise mundane category.
Integrated marketing isn’t just multichannel, it’s multidimensional.
Today’s campaigns must speak to both hearts and minds, combining digital fluency with your authentic voice. Use brand as your north star for every touchpoint, from social media to branch signage.
Case in point: Hope Credit Union
HOPE serves historically underserved communities across the Deep South, combining community-driven storytelling with powerful, mission-based messaging. Its campaigns bridge local activism and financial education, all under a clear, authentic brand mission.
The middle ground is disappearing. But that doesn’t mean there’s no room to grow. Brand-savvy community banks and credit unions have a once-in-a-generation opportunity to punch above their weight, not by acting bigger, but by acting bolder.
This year, VSAers are embarking on an ambitious journey to redesign logos, websites, apps, packaging and more. It’s our contribution to businesses, brands and society by exploring potential solutions to the many types of expressions and experiences in the world we think have the potential of being better. We have not been commissioned for these solutions, but rather it’s our passion for great creativity that motivates us.
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In some instances, we’ll be considering what exists today. At other times, we’ll consider the opportunity for something yet to be solved, but we see it as critical for the future.
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Visit design4better.co to see the ever-evolving sketchpad for ambitious concepts that push design and organizations forward. From bold ideas to new interactions, we create with curiosity and purpose.
See the ads that have people commenting “Am I being trolled?”, “Someone call the exorcist” and “Wait, was this on purpose?” (Yes. Yes, it was.)
We’re super excited to share the “Keep It Real” campaign, created in partnership with computer security company McAfee. “Keep It Real” raises awareness about the rise of AI-driven scams while also working to shift the culture of shame that surrounds being scammed.
The campaign blends thumb-stopping digital ads that use AI to spark conversation about what’s real and fake online with Scam Stories—a movement that empowers scam survivors to speak out, reduce stigma and help others stay safe. Together, these elements create a powerful, human-centered effort to inform, connect and protect.
“By using AI in our ads with intention, we’re recreating the same confusion and doubt people experience when faced with a scam, creating a need to look twice,” said Stephanie Fried, Chief Marketing Officer at McAfee. “And in parallel, Scam Stories gives voice and power to the real people behind those moments. Holistically, this campaign helps shift the narrative from shame to understanding, and reminds people that anyone can be fooled. Seeing is no longer believing—we cannot rely on our instincts to help us tell real from fake. We need powerful tools to keep us safe and give us peace of mind.”
The creative ad campaign was developed in partnership with VSA Partners and launched alongside McAfee’s Scam Detector, a new feature that uses AI to automatically spot scams across text, email and video. While the ads lean into the surreal, the message is serious: With AI blurring the lines between real and fake, people need help telling the difference.
The campaign’s digital ads—set against a variety of backgdrops, including travel, weight loss and tolls—were designed to make people pause and think. One of the first spots to gain traction shows a woman lounging on a beach when her head suddenly rotates a full 360 degrees. Online reactions were immediate. Some assumed it was a post-production error. Others thought it was a deepfake gone wrong. And while a few viewers realized it was intentional, many were left wondering whether the moment was accidental or planned. That uncertainty was part of the point.
“The ads are clearly artificial—but that’s intentional,” said Anne-Marie Rosser, CEO of VSA Partners. “We wanted them to feel just real enough to make people pause. That moment of confusion reflects what so many people experience online today—AI is harder to spot, and it’s easier than ever to get tricked. By creating that tension, we’re helping people connect emotionally and recognize how vulnerable we all are to deception.”
Based on initial results, the verdict is out—people are ready and hungry for this kind of conversation. McAfee is already seeing an impact from these ads, with social engagement 50% above benchmark and CTR 55% above benchmark.
The second pillar of the campaign, Scam Stories, is a social series built around the voices of real scam survivors—stories from people who’ve been scammed and are speaking up to help others stay alert. From concert ticket scams to spoofed customer service texts, people are sharing their experiences using #KeepItReal and #MyScamStory, and helping others stay alert in the process. Among the first to participate are actor Chris Carmack and his wife, performer Erin Slaver, who share how even they were misled.
To extend its impact, McAfee has partnered with FightCybercrime, a nonprofit that helps people recognize, report and recover from scams. As part of the partnership, McAfee is donating $50,000 worth of online protection to individuals in FightCybercrime programs, as well as to the staff and volunteers who support them. The partnership will also include new efforts to expand online safety education.
To help drive greater awareness of the value of Scam Detector, McAfee has also partnered with several popular influencers to educate their audiences about the rise in scams and how to stay safe. Look out for comedic and informative content from recognizable names such as Alexandra Madison (@alexandramadisonn), Theo Shakes (@theo_shakes) and Kristen Knutson (@callmekristenmarie).
From surreal visuals to real-life voices, every part of the campaign was designed to blend technology and empathy, showing how creative marketing can spark conversation, shift perception and drive action. ”Keep It Real” brings McAfee’s brand purpose to life in a way that feels real, human and impossible to ignore.
Visit Scam Stories to view the campaign, submit a story or learn more about McAfee’s Scam Detector.
We’re thrilled to share that VSA took home a 2025 ANA REGGIE Award for our work with FactSet on the “Not Just the Facts” campaign. The REGGIEs—one of the most respected honors in brand activation—celebrate bold, creative campaigns that drive real business results.
“Not Just the Facts” flipped the B2B script by injecting some much-needed personality into financial services marketing. With help from our production partner Thinking Machine, we created a campaign that humorously called out the overload of data without context—making the case for FactSet’s unique ability to deliver insights that actually matter. The result was a 280% increase in brand awareness, a 438% increase in marketing qualified leads and a 76% increase in consideration.
This win is a testament to what happens when brave clients and creative teams push the boundaries of what B2B can be. Here’s to making smart ideas stand out—and to saying no to boring B2B advertising.
Very happy to share that VSA and BNY received a 2025 FCS Portfolio Award in the Business-to-Business category for the BNY rebrand. The FCS Portfolio Awards honors the best in financial marketing and communications.
BNY’s new look—including a reimagined logo—allows BNY to be more visible, bold and scalable, reflecting the dynamic nature of BNY itself. By showing up more boldly, BNY is poised to build business and strengthen its market presence.
Congratulations to BNY and the team on this well-deserved award.
Companies don’t always use data to power their brand positioning shifts. Often, it’s a subjective exercise that reflects what internal stakeholders are experiencing when they interact with customers.
That subjectivity can be dangerous for brand positioning work because it can root your brand in promises and messaging that won’t last over the long haul and may not reflect the needs of high-value growth targets.
When clients come to VSA for brand positioning work, we usually suggest their brand positioning journey start with Promise to Performance®, our proprietary quantitative research methodology.
Promise to Performance (P2P) was specifically designed to identify the key ingredients of a brand positioning that is true to your business, relevant to your customers and different from what your competitors are saying. In other words, it’s everything you need, and nothing that you don’t.
P2P provides the answers to three key questions that will help you prioritize the brand promises you should focus on in your brand positioning:
In this piece, let’s focus on promise alignment to high-value audiences—why we approach it the way we do and why it matters for brand growth. We’ll cover the other two areas in future pieces.
Our approach starts with prioritizing across a long list of potential needs—about 20 unique statements, on average—to find out which are most important to each respondent in the survey. The need statements are custom written for each study to capture a range of functional and emotional needs that represent different potential priorities within your particular audience.
We then use need segmentation to define the audience cluster groups. With any segmentation exercise, there are typically foundational needs that all segments identify as important for the category. These needs are important to be competitive in the category—so it’s important to have them covered—but they are not usually differentiating.
Here’s an example: We worked with a company that offers a technology solution for small businesses. First, we surveyed their total audience, and then we performed a need cluster analysis to reveal audience segments with different priorities representing unique mindsets. In this case, all SMB segments have similar reliability and service need priorities.
One of the big benefits of doing need-based segmentation is that it can uncover the hidden gems. These are the needs that don’t immediately rise to the top in overall audience ranking of importance, but they can actually carry outsized weight for certain audiences.
For a differentiated position, we want to isolate those needs that are uniquely important to different customer segments, and then act on them.
On average we find about 4.0 segments with each study, and each segment has an average of about 3.6 needs that shape that segment—meaning, they are both important to the segment and more important for that segment compared to the audience as a whole. Often, segment-defining needs are lower ranking overall, but they over-index in importance for a particular segment. In fact, when we looked back across our P2P studies, we found that 82% of segments have at least one middle-of-the-pack need. And 45% had at least two.
Take our SMB technology provider’s audiences. You can see that some of their needs are foundational to all audiences, and some are unique to just that segment. All segments believe that reliability and great customer service are important, but within each segment there are more nuanced needs that define that particular audience.
Based on these defining needs for each segment, we can now align product capabilities, brand strengths and other reasons to believe to inform both our positioning and our messaging to the opportunity segments.
And in fact, you shouldn’t try to be. As brand marketers face tighter budgets and scrutiny over returns, you need to focus your energy where it will have the most impact. Segmenting your audience based on needs allows you to see which ones have the highest potential for growth and which ones you should deprioritize because they don’t align with the category white space and what your company can deliver.
The risk of overlooking some of the middle-of-the-pack needs becomes particularly impactful when those needs are priorities for your high-value segments. That means more likely than not, there’s something important to your high-value target that’s lurking below the surface.
Back to our technology provider example: Of the four segments, we found that two of the groups (Control Seekers and Tech Skeptics) provided no opportunity for growth at all because of their complacent mindsets toward technology.
And then we found that one additional segment (Customer Advocates) was important but wouldn’t provide the kind of growth the company was looking for.
The fourth segment (Edge Seekers) was where the real opportunity was, and where the company could focus its positioning to accelerate growth. This is a group that (1) has one-third of the market size at 36% and (2) is actively seeking a technology that can grow its business. Both the segment’s size and its mindset make it ripe for growth—and a prime audience to focus on for positioning.
This approach yields more precise, differentiated positioning that will stand out from a sea of vague brand generalities, as well as ensure that the brand is focused on the places where it stands to gain the most. You don’t need to ignore your lower-growth audiences, but you can write positioning that primarily focuses on the accelerator groups while still appealing to the lower-priority audiences.
One of the best parts of P2P is how actionable it is.
After we identify our segments, we then build profiles of these different audience members that includes their needs and how to talk to them. These profiles easily onboard your marketing and sales teams to craft messaging that speaks directly to the things these prioritized audiences care about most. Using these audience profiles, you can also relate the need-based segments to other “addressable” audience profiles that your teams are using, which can serve as a great complement to demographic segmentations.
If you’d like to work with a partner that can identify the key ingredients of a brand positioning that is unique, ownable and aligned to your audience’s core needs, we’d love to hear from you. Get in touch with us to learn more about P2P and how it can work for your business.
